We’re excited to share the latest updates in Binti! This month’s release includes powerful new tools to support licensing workflows, improvements to the caregiver experience, and helpful terminology updates that bring more clarity to our platform. Refer to our full release notes for additional detail and screenshots where applicable.

✨ New Features

Licensing

• 🔍 Track Expired and Expiring Docs with the new Expiring Documents Report – This report helps workers easily identify expiring and expired documents for families. This report will only display documents on applications that a worker has access to, ensuring clear and relevant oversight.

Licensing

•  📅 Custom key dates now appear on the "In Renewal Process" tab – Agencies can now view their unique licensing process milestones right from the Caregiver Applications Dashboard. These custom dates are also included in the In Renewal Process CSV export for seamless reporting.
• 🌐 A more seamless multilingual experience for caregivers – When caregivers click on a link from an automated email in a language other than English, the Caregiver Portal will now automatically display in that same language.

• 🤖 Clarified terminology around AI features and chatbot – To reduce confusion:

  • “Binti AI” now refers to our non-chat tools like transcription.
  • “Binti Blue” now refers exclusively to our support chatbot.

🔧 Fixes

Family Finding

• 📋 Contact Log now includes one-time connections – The Contact Log tab in the Family Finding Efforts report now pulls names from the “Others Contacted” field, allowing you to track one-time connections like schools or doctors.

Licensing

• 🚫 No more quiz completion blockers – We've fixed an issue where applicants were getting stuck after a quiz was waived or uploaded by a worker. Now, as long as the requirement is marked complete, the applicant can proceed, even without a quiz score.

We are excited to share the latest enhancements to Binti! This month’s updates bring a range of enhancements aimed at improving the way we capture data about applicant demographics, reducing load times, and other improvements to Binti. Refer to our full release notes for additional detail and screenshots where applicable.

📊 Race & Ethnicity Data Collection Improvements

To simplify demographic reporting for your agency, Binti is updating how race and ethnicity data is collected to align with federal standards. Previously, race and ethnicity were combined into a single question. Moving forward, this information will be gathered through two separate questions:

1. Are you/Is this person of Hispanic or Latino origin?
2. What is your/this person’s race?

These updated questions will appear throughout Binti wherever race and ethnicity are collected, including for both children and adults. The images below depict the existing and new interface. Additional sub-selections (i.e. additional ancestry information) are available under each option. 

Your historical data has been automatically migrated as of today, Wednesday, April 9, 2025. For more details, please visit our Help Center, or contact support@binti.com with any questions. 

Existing Interface

New Interface

🚀 Enhancements

• Family Finding & Engagement The Family Finding Searches dashboard now loads faster, ensuring a smooth user experience.
• Family Finding & Engagement Placement Options within Family Finding’s relationship details now support enhanced detail to improve clarity and decision-making. Agency workers can now specify whether a child’s connection is recommended for placement or for placement consideration. Additionally, several sections now include open-text fields, allowing workers to provide additional context about placement options.
  
  
  
   
• Caregiver Management "Emergency Placement" has been added as a placement search reason, allowing agency workers to indicate the reason for their search with greater specificity.  
• Caregiver Management "Transitional Housing Program and Foster Care" has been added as placement option, allowing agency workers to indicate the reason for the placement of a child.  

🔧 Fixes

• When a supporting document expires, notifications will only be sent for requirements on the currently active template. Previously, email notifications were sent for old templates no longer in use.

The fixes listed below apply only to customers with Caregiver Documents 2.0.

• All available case notes now display when accessed via the Universal Search page for caregivers with a household role switch. Previously, not all case notes would display. 
• When changing an application to Out-of-County (sending), the Documents page loads as expected. Previously, agencies could encounter an error.
• In instances where an applicants' role is changed twice, case notes remain editable. Previously, case notes could become uneditable in certain circumstances. 

Tell Us What You Think!

We want to hear from you. Use the emojis and feedback box beneath this announcement to share your thoughts. Your feedback helps shape the future of Binti! 

Want to know about the latest updates as soon as they go out? Bookmark our Release Notes.

Sending outreach to relatives is a vital part of the family finding process. It can often feel overwhelming, with the need to gather contact information from various sources, create customized mail merges, and manually document each outreach. We are excited to make this process faster and more efficient with our new Bulk Relative Email Outreach feature.

With Bulk Email Outreach, you can:

• Simplify Email Creation: Built-in merge fields let you customize emails with data already saved in Binti—such as names, addresses, and more—eliminating the need for manual data entry.
• Monitor Engagement: Our intuitive interface tracks email delivery, opens, and bounces, giving you real-time insights and confidence in your outreach efforts.
• Document Outreach Automatically: Emails are saved in contact logs, so you no longer need to spend time manually tracking your communications.

This feature adds complements our previously announced bulk relative notification feature, ensuring relatives are informed more quickly and helping more children stay connected with family.

Learn More in the Binti Help Center

As we kick off the new year, we’re excited to share the latest enhancements to Binti. This month’s updates bring a range of enhancements aimed at improving usability, streamlining workflows, and ensuring data consistency across Binti. Refer to our full release notes for additional detail and screenshots where applicable.

📑 Workflow Enhancements

• Licensing Binti now provides caregivers with fillable PDFs for all Supporting Documents, allowing them to complete forms digitally on their devices. Caregivers can download, fill out, and re-upload the completed forms, eliminating the need to print and streamlining the process. Please note that Supporting Documents requiring a signature will still need to be printed for signature.
  
  
• Licensing When caregivers add a Reference or Other Adult without an email address, a clearer message now instructs them to work directly with the agency, instead of displaying worker-facing language.
  
  
• Licensing If the youngest age a caregiver is approved to care for is higher than the oldest, a clearer error message highlights which field needs correction.
  
  
• Licensing Agency workers can now set the default language for the Caregiver Portal, ensuring a more accessible licensing process. This feature is available for customers with Spanish forms or AI translation enabled.
  
  
• Licensing Automated email notifications like “Applying to Approved” are now automatically logged as case notes, ensuring a comprehensive case history. Contact your Customer Success Manager if you do not yet have automated email notifications set up.
  
  
• Licensing Agencies can now require a Family ID before updating an application’s status, helping maintain data consistency.
  
  
• Family Finding & Engagement When authoring bulk relative notification letters, you are now directed straight to a page with printable letters, eliminating the need for a new tab that could be blocked by pop-up settings.
  
  
• Family Finding & Engagement  Page breaks can now be added to bulk relative notification letters, offering greater flexibility in formatting and outreach.

📊 Reporting & Data Enhancements

• Licensing The Time to Approval Report now displays all sub-agency data by default, with filter options for further refinement.
  
  
• Licensing The Time to Approval CSV Download now includes Application Template, Family ID, and Caregiver Name as columns, improving external data analysis capabilities.
  
  
• Licensing The Days Since Application Signed report is now available for private agencies, offering insights into licensing process timelines.

🔄 Simplifying Household & Applicant Management

Please Note: These features are only available to agencies with Caregiver Documents 2.0. We are actively working to enable them for all of our customers.

• Licensing Easily swap primary and co-applicants or Other Adults and Co-Applicants without contacting support. Roles in the household can be switched with a single click on the Applicant Data page. Binti will automatically generate role-based requirements.
  
  
• Licensing Customer Support can now remove co-applicants from an application, without deleting the user’s historical data. Simply contact Customer Support for assistance.

🔧 Bug Fixes

• Family Finding & Engagement Names with apostrophes now load correctly in Family Finding & Engagement, preventing errors that previously disrupted certain pages.

These updates are part of our commitment to making Binti more efficient and user-friendly. Stay tuned for more improvements, and as always, let us know how we can support your work by providing feedback below this post!

At Binti, we recognize the critical role of data in driving positive outcomes for children and families. We are excited to announce the release of the Family Finding Efforts Report, designed to provide a comprehensive overview of outreach efforts conducted to connect children and youth with their families, relatives, and kin. 

This report is generated as a fully formatted Excel document, seamlessly compiling data from the Relationships Dashboard including:

• A comprehensive list of identified relatives, fictive kin, and other potential connections.
• A detailed summary of all contact logs, showcasing the communication and outreach made to engage these connections.

With this robust level of detail, agencies can effectively showcase the proactive steps they have taken while providing essential documentation to demonstrate evidence of family finding activities This report is suitable for sharing with courts or other stakeholders, highlighting the agency’s reasonable efforts in family engagement.

Learn more about Binti's Family Finding & Engagement Module 

Sending notification letters to relatives is a vital step in the family finding process. It can often feel overwhelming, with the need to gather contact information from various sources, create customized mail merges, and manually document each outreach. We are excited to make this process faster and more efficient with our new Bulk Relative Notification Letter feature.

With Bulk Relative Notification Letters, you can:

• Simplify Letter Creation: Built-in merge fields let you customize ready-to-print letters with data already saved in Binti—such as names, addresses, and more—eliminating the need for manual data entry.
• Generate Multiple Letters at Once: Our intuitive interface allows you to easily select recipients and create all of your letters with just a few clicks.
• Document Outreach Automatically: Letters are saved in contact logs, so you no longer need to spend time manually tracking your communications.

This feature will streamline the outreach process and ensure more children remain with family.

Learn more about Bulk Relative Notification Letters in our Help Center

Children thrive with family—and Binti's new Potential Kin Online Search, part of our Family Finding & Engagement Module, is transforming how agencies find relatives and kin. This new tool makes it easier than ever for agencies to quickly identify and connect children with family directly from Binti.

Powered by Thomson Reuters Risk & Fraud Solutions, this advanced feature automates the kin search process by simplifying robust datasets into the most relevant information for child welfare staff, dramatically reducing manual effort. Social workers can now spend less time sorting through reports and more time focusing on what truly matters—building meaningful relationships with families. With its streamlined, user-friendly workflow, the tool ensures that every potential family connection is thoroughly explored, greatly increasing the chances of placing children with loving, familiar relatives.

Learn more about Binti's Family Finding & Engagement Module

Since the beginning of 2024, we have introduced over 180 feature enhancements to help you work more efficiently and stay connected with the children and families you support. We also launched our latest product, the Family Finding & Engagement module, designed to improve outcomes in locating kin and developing supportive networks for children. Stay up-to-date with our latest enhancements by subscribing to our Release Notes.

Read on to discover our top 10 enhancements so far this year. If you have any questions, feel free to contact to your Customer Success Manager or our Customer Support team.

Licensing

• Targeted Email Campaigns: Reach caregivers more effectively with targeted email campaigns based on Family Tags or specific application templates. This enhancement ensures your communications are highly relevant, saving you time and increasing engagement.

• Insightful Reporting: Gain critical insights with our new Barriers to Licensing and Recruitment Sources reports. These tools streamline your application process, speed up licensing, and optimize recruitment strategies with graphs, data tables, and CSV download options.

• Child Turning 18 Notification: Ensure your licensing files are compliant by receiving timely email notifications when the child of a licensed caregiver turns 18. This ensures you can promptly handle necessary documentation.

• Automatic Status Change Notifications: Keep caregivers informed with custom notifications for status changes such as approvals or denials. This improvement streamlines communication and enhances the caregiver experience. For setup assistance, please contact your Customer Success Manager.
• HEIC to JPEG Conversion: Photos uploaded in HEIC format (iPhone default) are automatically converted to JPEG, ensuring you can view any photo that is uploaded by a caregiver.

Caregiver Management

• Respite Placement Tracking: Placement searches can now be conducted for respite without disrupting the active placement. When closing a respite search, you are redirected to the Add Respite page, streamlining the process and ensuring accurate placement records.

• Provider Not in Binti: A new placement type lets agencies manually enter information for providers not listed in Binti, such as unlicensed kin, simplifying the placement process.

• Multiple Case Workers Assignment: Multiple permanency/case workers can now be assigned to a child, offering greater flexibility and support.

• Improved Ordering of Child Requirements Page: Quickly access the most critical tasks with our updated child Requirements page, now sorted to display the most recently generated requirements at the top.

Family Finding & Engagement

• New Module Launch: Our Family Finding & Engagement Module streamlines family finding workflows, helping you track and identify supportive relationships, and engage key individuals in a child’s life to assist with placement decisions and build strong support networks. With integrated Thomson Reuters CLEAR search capabilities, Binti offers a comprehensive solution for conducting thorough family finding efforts. Connect with your Customer Success Manager to learn more!