Ensuring accurate availability is crucial for a successful placement search. We have redesigned the availability interface on the Edit Placement Information and Call Log pages to make it easier to understand. The new design displays a clear formula that shows capacity, the number of children in the home, beds that are temporarily unavailable, and overall availability.

Please note that the "Availability/Capacity" column on the Placements dashboard remains unchanged, and Binti has automatically updated your data to adapt to the new interface. Let's look at an example:

• Old interface: 2 beds available out of a total capacity of 2
• New interface: 0 beds temporarily unavailable out of a total capacity of 2

With this improvement, managing availability information will be more transparent and straightforward.

Learn more in our Help Center

When approving a caregiver's application, you might sometimes receive a notification about missing data. To prevent this, we've introduced a new column on the Applications dashboard called "Applicant Data." This column shows a green checkmark when all necessary information on the Edit Application page is provided. The required information includes:

• Household capacity
• Approved age range
• Availability for community placements (if the applicant is a relative/kin)
• Medical training status
• Primary language
• Phone number
• Address

Ensuring these details are complete will make the approval process smoother and more efficient.

Data security is a priority at Binti. We are excited to introduce a new way to help protect your data: Multi-factor authentication (MFA) at login for agency workers.

MFA helps protect user accounts from unauthorized access by requiring a unique code during the login process. This makes it more difficult for attackers to gain access to accounts, even if they have obtained a password. Binti can deliver unique codes to a work email address or cell phone. At this time, MFA is enabled agency-wide, meaning that all agency workers are required to use it once activated.

Please note that Binti continues to offer support for Single Sign-On (SSO). Due to the increased security that it provides, we prioritize enabling SSO over MFA when possible. SSO and MFA cannot be used simultaneously.

Learn more in our Help Center and contact your Customer Success Manager to enable this feature today!

Our Form Requirements update offers improved functionality to help keep the Documents page in order. We're pleased to share an enhancement today that makes it even better!

Before we dive in, it's important to note that not everyone has access to this exciting change just yet. If the Documents page has a 'Waive' and 'Upload' button (pictured below), then you have our Forms Requirement update. We are rolling this out to everyone over time. If you don't have it today, you will soon!

If you do have the Forms Requirement update, read on!

You'll now see a new "Regenerate completed form" link appear above forms that have been fully signed. This can be used in two situations:

1. A form is accidentally deleted, and you'd like to recover it
2. A form displays as complete, but you don't see a linked copy

Previously, it was necessary to reach out to Customer Support for assistance in these scenarios. Now, you can retrieve signed forms with all of their original data on your own!

Tracking placement outcomes is crucial. We have received valuable feedback regarding the situations you encounter on a daily basis when it comes to placing children. In response, we have revamped the process of ending a placement to capture three specific data points:

1. Where did the child move?
2. Who requested the change of placement?
3. Why was the change requested?

With the introduction of this new interface, we have expanded the list of options for why a placement is ending. This allows for a more comprehensive understanding of the circumstances surrounding the placement change. Additionally, we now offer the capability to keep a child within the "In Care" tab, regardless of their placement location. For instance, a child can be marked as "In Care" even while they are at a hospital. Lastly, we have enhanced the interface to provide a clearer and more intuitive way of recording these additional details.

By implementing these changes, we aim to improve the tracking and analysis of outcomes, enabling you to better support the children in your care.

We have released exciting updates to the Time to Approval report and the applicant sign-up process. We have also added the ability to change approval dates. You can see all of these changes live in the product. As always, if you have any questions about these updates, reach out to your Customer Success Manager or our friendly support team!

Time to Approval Report

We have made enhancements to the Time to Approval Report, making it easier to understand and more informative. There are now two graphs: a line graph and scatter graph. This makes visualizing your data easier. You can also download a CSV of your data which contains details of the time to approval by application ID.

Learn more in our Help Center

Collect Address During Sign-Up

During the self sign-up process, we now ask applicants to provide an address of residence. This is particularly helpful for agencies that assign families based on location. It also saves time by auto-filling the address field in all applicant documents.

Change Application Status Date

Sometimes an incorrect approval date is entered on an application. Previously, our Customer Support team needed to assist with fixing the date. Now, you can change the date easily from the Change Application Status page by clicking 'Update status date'.

Learn more in our Help Center

Families can now indicate placement preferences including gender, age range, and behavioral characteristics directly via the Caregiver Portal!

Our Caregiver Management platform automates the matching process by utilizing the preferences and characteristics of children and families. Agency workers can review and override child preferences that families enter. Our goal is to get excellent and up-to-date preference data into Binti, so that workers can make informed decisions during the search process.

Check out the Binti Homepage to see family preferences which need attention and visit the Placements dashboard to view, approve, or modify preferences.

We are so excited to announce that we've launched the ability to view the applicant experience as an agency worker. No more guessing where a family is in the licensing process!

Caregivers can get stuck for a number of reasons during the application process such as: confusion about a question, being unsure where to click, or missing a required field. As an agency worker, you can now see exactly what they see, allowing you to provide guidance on the next steps. This feature allows agency workers to mark supporting documents as not applicable and enter a passcode on behalf of applicants. All other parts of the applicant experience, including fillable forms, are unable to be modified.

Try it out today by navigating to the Applicant Data page for any family in Binti and selecting the "See Applicant View" button in the top right corner.

Learn more in our Help Center

We understand how critical it is to properly manage payments as a private agency. Our Payments Report saves time by reducing manual staff hours needed to calculate payments. You let us know there were a variety of reasons a payment rate may differ within a single reporting period. This includes scenarios like a modified level of care, a change in age, or new rates from public agencies.

Today, we've enhanced the ability for our report to track changes mid-report cycle. Now, when a payment rate changes, a separate line will be generated in the report. This makes it clear which days of placement should be billed at the previous rate and which should be billed at the new rate.

Check it out today by visiting the Payments Report under the Reports tab!

Centralizing placement communications into one system allows robust tracking of outreach efforts and reduces time to placement. Knowing this, one of our first priorities was developing a outreach platform to contact caregivers via email regarding the placement of a child. Today, we're releasing a serious upgrade!

Now, when conducting outreach to caregivers about a potential placement, you can send an SMS in addition to email. Making things even better, the email and SMS are both fully customizable! All communications continue to be automatically saved in the Call Log for the caregiver.

Check it out today by visiting the View Matching Families page and selecting 'Send Availability Message' for a family.