We have made significant improvements to our ability to track the background check exemption process!

Now, when creating an exemption in Binti, users will experience a new interface that robustly captures information relevant to the exemptions process. This includes details about the individual requiring an exemption, arrest and conviction records, interview and record request tracking, recommendations, and the final decision.

Alongside this enhanced functionality, we have also released the Background Check Exemptions Report. The report allows administrators to view and export agency-wide data on exemptions, offering valuable insights and supporting informed decision-making.

Learn more in our Help Center

Finding caregivers in Binti is now easier and faster. We are excited to announce that caregiver search is now available in the navigation bar!

Our caregiver search feature enables you to search using a caregiver's name or family ID. Results are optimized to include similar-sounding names or closely matching family IDs, ensuring you can quickly locate the correct caregiver.

Previously, searches could be performed via the homepage, but this update allows you to initiate a search from any page in Binti. The search bar will still be available on the homepage for one more week, after which it will be replaced with a prompt encouraging you to use the navigation bar.

Try out caregiver search today by clicking on the magnifying glass in the navigation bar!

We are excited to introduce License Appeals Management in Binti! When a caregiver's license is denied or revoked, an option to initiate an appeal will display on the Change Application Status page. Agency workers can track various stages of the appeal process, including appeal submission, hearing details, and final outcome specifics.

In addition to this feature, we are also rolling out a License Appeals report to enhance agency-wide oversight. This report consolidates appeal data across the agency and can be conveniently exported to a CSV file for customized reporting.

With these updates, we provide a robust solution that enhances your agency's ability to analyze and manage appeals on a broader scale.

Learn more in our Help Center

We have improved the ability to communicate with current and potential caregivers! Over the years, our Customer Success Managers have sent hundreds of email campaigns to caregivers on behalf of agencies. We are thrilled to announce that this feature is available immediately as a self-service option! Please note that only Agency Admin users have access to this tool (this does not include Approvals Admins).

Email campaigns can target caregivers based on their status in Binti and primary language. Using our powerful content editor, you can style text, insert images, and attach files to your messages. Messages are automatically saved in a case note for each recipient, eliminating the need to spend time on documentation.

Learn more in our Help Center

Last Wednesday, our team successfully completed 30 updates aimed at refining the user interface, improving data management and display, as well as enhancing documentation and record keeping features. These updates will roll out to all Binti users this week and next.

We will highlight a few of our favorite enhancements below. We also encourage you to visit our Release Notes Hub to learn about all of the improvements in detail as they are released. If you have any questions or want additional information, please reach out to your Customer Success Manager.

User Interface

Easier to understand background check information on the Caregiver Applications dashboard
Release Date: 10/05/23

In the past, you may have seen "0/?" in the background checks column of the Caregiver Applications dashboard and wondered what it meant. We have replaced this with clearer messaging that describes the necessary action to calculate a total number of required background checks.

Documentation & Record Keeping

Record date of birth for applicants and co-applicants
Release Date: 10/05/23

We now allow agency workers to record a crucial piece of information: the date of birth for applicants and co-applicants. This information will auto-populate to caregiver and agency forms, saving time in data entry. Additionally, we have included this data point in our API, which ensures that the information remains consistent across your systems.

Data Management & Display

Family Tags in the Placements module
Release Date: 09/27/23

At the beginning of this year, we introduced Family Tags, enabling agencies to assign customized labels to caregivers. Since then, you have been using this feature to categorize families based on various criteria such as their location, participation in programs, specific characteristics, and more. We are thrilled to let you know that these tags are now accessible within the Placements module, and you can utilize them to on the Placements Options and View Matching Families pages.

Clickable Time to Approval Report
Release Date: 09/27/23

We have made an exciting improvement to our most popular report, Time to Approval. Now, every dot on the plot graph is interactive, allowing you to click on it. When you click on a dot, it will take you directly to the Applicant Data page for the respective caregiver. This enhancement is designed to streamline the process of uncovering applications with approval times that deviate from the usual or expected timeframe, making it quicker and more straightforward for you.

See which filters you have applied to the Caregiver Applications dashboard
Release Date: 10/05/23

We provide many robust filters on the Caregivers Applications dashboard that enable you to organize your data. Now, when you apply select filters, we will indicate the criteria you have chosen to filter by. This enhancement is aimed at making it simpler for you to understand precisely what you are viewing.

We are thrilled to announce that Binti is introducing an improved navigation experience. By reducing the number of menus, we have made the interface more intuitive and created room for upcoming new features. Furthermore, we have refined our terminology to provide clearer descriptions for each page. We now use people-centric language, such as "Caregivers" instead of "Applications."

The rollout of these improvements has already begun and is set to be completed at the beginning of October. Your agency will receive official communication from Binti specifying the exact date when the new navigation bar will become active.

Learn more and try an interactive demo in our Help Center

Ensuring accurate availability is crucial for a successful placement search. We have redesigned the availability interface on the Edit Placement Information and Call Log pages to make it easier to understand. The new design displays a clear formula that shows capacity, the number of children in the home, beds that are temporarily unavailable, and overall availability.

Please note that the "Availability/Capacity" column on the Placements dashboard remains unchanged, and Binti has automatically updated your data to adapt to the new interface. Let's look at an example:

• Old interface: 2 beds available out of a total capacity of 2
• New interface: 0 beds temporarily unavailable out of a total capacity of 2

With this improvement, managing availability information will be more transparent and straightforward.

Learn more in our Help Center

When approving a caregiver's application, you might sometimes receive a notification about missing data. To prevent this, we've introduced a new column on the Applications dashboard called "Applicant Data." This column shows a green checkmark when all necessary information on the Edit Application page is provided. The required information includes:

• Household capacity
• Approved age range
• Availability for community placements (if the applicant is a relative/kin)
• Medical training status
• Primary language
• Phone number
• Address

Ensuring these details are complete will make the approval process smoother and more efficient.

Data security is a priority at Binti. We are excited to introduce a new way to help protect your data: Multi-factor authentication (MFA) at login for agency workers.

MFA helps protect user accounts from unauthorized access by requiring a unique code during the login process. This makes it more difficult for attackers to gain access to accounts, even if they have obtained a password. Binti can deliver unique codes to a work email address or cell phone. At this time, MFA is enabled agency-wide, meaning that all agency workers are required to use it once activated.

Please note that Binti continues to offer support for Single Sign-On (SSO). Due to the increased security that it provides, we prioritize enabling SSO over MFA when possible. SSO and MFA cannot be used simultaneously.

Learn more in our Help Center and contact your Customer Success Manager to enable this feature today!

Our Form Requirements update offers improved functionality to help keep the Documents page in order. We're pleased to share an enhancement today that makes it even better!

Before we dive in, it's important to note that not everyone has access to this exciting change just yet. If the Documents page has a 'Waive' and 'Upload' button (pictured below), then you have our Forms Requirement update. We are rolling this out to everyone over time. If you don't have it today, you will soon!

If you do have the Forms Requirement update, read on!

You'll now see a new "Regenerate completed form" link appear above forms that have been fully signed. This can be used in two situations:

1. A form is accidentally deleted, and you'd like to recover it
2. A form displays as complete, but you don't see a linked copy

Previously, it was necessary to reach out to Customer Support for assistance in these scenarios. Now, you can retrieve signed forms with all of their original data on your own!