We are excited to introduce License Appeals Management in Binti! When a caregiver's license is denied or revoked, an option to initiate an appeal will display on the Change Application Status page. Agency workers can track various stages of the appeal process, including appeal submission, hearing details, and final outcome specifics.

In addition to this feature, we are also rolling out a License Appeals report to enhance agency-wide oversight. This report consolidates appeal data across the agency and can be conveniently exported to a CSV file for customized reporting.

With these updates, we provide a robust solution that enhances your agency's ability to analyze and manage appeals on a broader scale.

Learn more in our Help Center

We have improved the ability to communicate with current and potential caregivers! Over the years, our Customer Success Managers have sent hundreds of email campaigns to caregivers on behalf of agencies. We are thrilled to announce that this feature is available immediately as a self-service option! Please note that only Agency Admin users have access to this tool (this does not include Approvals Admins).

Email campaigns can target caregivers based on their status in Binti and primary language. Using our powerful content editor, you can style text, insert images, and attach files to your messages. Messages are automatically saved in a case note for each recipient, eliminating the need to spend time on documentation.

Learn more in our Help Center

Last Wednesday, our team successfully completed 30 updates aimed at refining the user interface, improving data management and display, as well as enhancing documentation and record keeping features. These updates will roll out to all Binti users this week and next.

We will highlight a few of our favorite enhancements below. We also encourage you to visit our Release Notes Hub to learn about all of the improvements in detail as they are released. If you have any questions or want additional information, please reach out to your Customer Success Manager.

User Interface

Easier to understand background check information on the Caregiver Applications dashboard
Release Date: 10/05/23

In the past, you may have seen "0/?" in the background checks column of the Caregiver Applications dashboard and wondered what it meant. We have replaced this with clearer messaging that describes the necessary action to calculate a total number of required background checks.

Documentation & Record Keeping

Record date of birth for applicants and co-applicants
Release Date: 10/05/23

We now allow agency workers to record a crucial piece of information: the date of birth for applicants and co-applicants. This information will auto-populate to caregiver and agency forms, saving time in data entry. Additionally, we have included this data point in our API, which ensures that the information remains consistent across your systems.

Data Management & Display

Family Tags in the Placements module
Release Date: 09/27/23

At the beginning of this year, we introduced Family Tags, enabling agencies to assign customized labels to caregivers. Since then, you have been using this feature to categorize families based on various criteria such as their location, participation in programs, specific characteristics, and more. We are thrilled to let you know that these tags are now accessible within the Placements module, and you can utilize them to on the Placements Options and View Matching Families pages.

Clickable Time to Approval Report
Release Date: 09/27/23

We have made an exciting improvement to our most popular report, Time to Approval. Now, every dot on the plot graph is interactive, allowing you to click on it. When you click on a dot, it will take you directly to the Applicant Data page for the respective caregiver. This enhancement is designed to streamline the process of uncovering applications with approval times that deviate from the usual or expected timeframe, making it quicker and more straightforward for you.

See which filters you have applied to the Caregiver Applications dashboard
Release Date: 10/05/23

We provide many robust filters on the Caregivers Applications dashboard that enable you to organize your data. Now, when you apply select filters, we will indicate the criteria you have chosen to filter by. This enhancement is aimed at making it simpler for you to understand precisely what you are viewing.

We are thrilled to announce that Binti is introducing an improved navigation experience. By reducing the number of menus, we have made the interface more intuitive and created room for upcoming new features. Furthermore, we have refined our terminology to provide clearer descriptions for each page. We now use people-centric language, such as "Caregivers" instead of "Applications."

The rollout of these improvements has already begun and is set to be completed at the beginning of October. Your agency will receive official communication from Binti specifying the exact date when the new navigation bar will become active.

Learn more and try an interactive demo in our Help Center

Ensuring accurate availability is crucial for a successful placement search. We have redesigned the availability interface on the Edit Placement Information and Call Log pages to make it easier to understand. The new design displays a clear formula that shows capacity, the number of children in the home, beds that are temporarily unavailable, and overall availability.

Please note that the "Availability/Capacity" column on the Placements dashboard remains unchanged, and Binti has automatically updated your data to adapt to the new interface. Let's look at an example:

• Old interface: 2 beds available out of a total capacity of 2
• New interface: 0 beds temporarily unavailable out of a total capacity of 2

With this improvement, managing availability information will be more transparent and straightforward.

Learn more in our Help Center

When approving a caregiver's application, you might sometimes receive a notification about missing data. To prevent this, we've introduced a new column on the Applications dashboard called "Applicant Data." This column shows a green checkmark when all necessary information on the Edit Application page is provided. The required information includes:

• Household capacity
• Approved age range
• Availability for community placements (if the applicant is a relative/kin)
• Medical training status
• Primary language
• Phone number
• Address

Ensuring these details are complete will make the approval process smoother and more efficient.

Data security is a priority at Binti. We are excited to introduce a new way to help protect your data: Multi-factor authentication (MFA) at login for agency workers.

MFA helps protect user accounts from unauthorized access by requiring a unique code during the login process. This makes it more difficult for attackers to gain access to accounts, even if they have obtained a password. Binti can deliver unique codes to a work email address or cell phone. At this time, MFA is enabled agency-wide, meaning that all agency workers are required to use it once activated.

Please note that Binti continues to offer support for Single Sign-On (SSO). Due to the increased security that it provides, we prioritize enabling SSO over MFA when possible. SSO and MFA cannot be used simultaneously.

Learn more in our Help Center and contact your Customer Success Manager to enable this feature today!

Tracking placement outcomes is crucial. We have received valuable feedback regarding the situations you encounter on a daily basis when it comes to placing children. In response, we have revamped the process of ending a placement to capture three specific data points:

1. Where did the child move?
2. Who requested the change of placement?
3. Why was the change requested?

With the introduction of this new interface, we have expanded the list of options for why a placement is ending. This allows for a more comprehensive understanding of the circumstances surrounding the placement change. Additionally, we now offer the capability to keep a child within the "In Care" tab, regardless of their placement location. For instance, a child can be marked as "In Care" even while they are at a hospital. Lastly, we have enhanced the interface to provide a clearer and more intuitive way of recording these additional details.

By implementing these changes, we aim to improve the tracking and analysis of outcomes, enabling you to better support the children in your care.

We have released exciting updates to the Time to Approval report and the applicant sign-up process. We have also added the ability to change approval dates. You can see all of these changes live in the product. As always, if you have any questions about these updates, reach out to your Customer Success Manager or our friendly support team!

Time to Approval Report

We have made enhancements to the Time to Approval Report, making it easier to understand and more informative. There are now two graphs: a line graph and scatter graph. This makes visualizing your data easier. You can also download a CSV of your data which contains details of the time to approval by application ID.

Learn more in our Help Center

Collect Address During Sign-Up

During the self sign-up process, we now ask applicants to provide an address of residence. This is particularly helpful for agencies that assign families based on location. It also saves time by auto-filling the address field in all applicant documents.

Change Application Status Date

Sometimes an incorrect approval date is entered on an application. Previously, our Customer Support team needed to assist with fixing the date. Now, you can change the date easily from the Change Application Status page by clicking 'Update status date'.

Learn more in our Help Center

Families can now indicate placement preferences including gender, age range, and behavioral characteristics directly via the Caregiver Portal!

Our Caregiver Management platform automates the matching process by utilizing the preferences and characteristics of children and families. Agency workers can review and override child preferences that families enter. Our goal is to get excellent and up-to-date preference data into Binti, so that workers can make informed decisions during the search process.

Check out the Binti Homepage to see family preferences which need attention and visit the Placements dashboard to view, approve, or modify preferences.